Privacy Policy

Nevenya (nevenya.gelexa.in) is a private dashboard operated by Gelexa, a digital marketing agency. Our team uses it to publish posts to our clients' Facebook Pages, Instagram professional accounts and YouTube channels, and to see reports and balances for their Meta ad accounts. Only Gelexa staff with a login can use Nevenya; it is not open to the public. This policy explains what data Nevenya receives, how we use it, and how to have it deleted.

Data we receive

When a business connects its accounts to Nevenya (directly, or by sharing them with Gelexa in Meta Business Settings), we receive only what is needed to manage those accounts:

• Facebook Pages: Page ID, name, profile picture and a Page access token.
• Instagram professional accounts: account ID, username, name, profile picture and the linked Page.
• Meta ad accounts: account ID, name, currency, time zone, status, balance, amount spent, spending limit and payment type, and daily performance figures (amount spent, impressions, reach, clicks, link clicks, leads, messaging conversations, purchases and purchase value), including per campaign.
• YouTube channels: channel ID, title, custom URL, thumbnail, and OAuth access and refresh tokens.
• Content our team creates in Nevenya: captions, hashtags, photos, videos, cover images and scheduling details.
• Team logins: name, email address and a hashed password for each Gelexa staff member.

Nevenya does not read private messages, comments, followers' personal data or any personal profile data of Facebook or Instagram users.

How we use it

• To publish the posts, photos, reels and videos our team schedules, at the chosen time, to the chosen accounts.
• To show advertising results, budgets and low-balance alerts to our team, and to export these reports for the client.
• To show which accounts belong to which client.

We do not sell data, use it for advertising profiles, or share it with anyone except as needed to provide this service: Meta and Google (to publish content and read reports through their APIs) and our hosting provider (Hostinger), which stores the data on our behalf.

Google user data

Nevenya's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. YouTube access is used only to upload the videos our team schedules and to show the connected channel's name. YouTube's Terms of Service and Google Privacy Policy also apply.

Storage and security

• Data is stored on servers of our hosting provider and is only reachable over HTTPS.
• Access tokens are encrypted in our database. Uploaded media is stored outside the public web folder.
• Only signed-in Gelexa staff can view or change data.

How long we keep it

We keep account connections, reports and uploaded media while we manage the accounts for the client. When a client stops working with us, or asks us to, we delete their tokens, account records, reports and media from Nevenya within 30 days. Posts that were already published stay on Facebook, Instagram or YouTube until the account owner removes them there.

Your choices

You can remove Nevenya's access at any time and ask us to delete your data. See Data deletion for the steps.

Children

Nevenya is a business tool and is not intended for children under 13.

Changes

If we change this policy we will update it on this page and change the date at the top.

Contact

Gelexa · admin@gelexa.in